Refund policy
Weofly Sri Lanka - Refund Policy
At Weofly Sri Lanka, we are committed to delivering premium smart wearables and audio products backed by reliable customer service. If you experience any issues with your order, our support team is here to help.
Return Period
Customers must report any issue within 7 days from the date of delivery to be eligible for a return, replacement, or refund.
Eligible Reasons for Return
- Damaged during delivery
- Wrong product delivered
- Manufacturing defect
- Significantly different from the website description
Conditions for Returns
- Unused and in original condition
- Original packaging, manuals, accessories, and warranty documents included
- Proof of purchase required
- No misuse, accidental damage, or unauthorized repairs
How to Request a Return
- Contact Customer Support within 7 days.
- Provide order number, product details, and reason.
- Include photos/videos if damaged or defective.
- Follow return instructions provided by support.
Inspection & Approval
Approved returns may receive a replacement, refund to the original payment method, or store credit.
Refund Processing
Approved refunds are processed within 3–7 working days after inspection.
Non-Returnable Items
- Used items
- Products with misuse or liquid damage
- Missing packaging or accessories
- Unauthorized repairs
- Clearance / final sale items (unless defective)
Warranty Claims
Manufacturing defects after the 7-day return period may be handled under the applicable Weofly warranty.
Need Help?
Weofly Sri Lanka
Exclusive Distributor: Technocity Private Limited
Phone: +94 77 610 8589
Email: info@weofly.lk